AI Agent for Escalation Routing
AI agent that categorizes support tickets but can't access sensitive customer data.
Customer Support
Workflow Automation
The problem
Manual ticket routing slows response times, but giving AI full access to customer data creates privacy risks. Most AI tools require broad access to CRM systems, exposing sensitive information unnecessarily.
How ConspiracyOS handles it
The agent reads anonymized ticket metadata (urgency, product area, keywords) from a restricted queue. It writes only escalation decisions to another locked-down channel, with no access to customer profiles or payment details.
What this agent can't do
- Access customer names, emails, or account details
- Modify WP:original ticket content
- Communicate directly with support staff
- Access systems beyond the designated ticket queues
These aren't trust-based restrictions. The operating system enforces them.
What you get
- 24/7 instant ticket categorization
- Consistent routing decisions based on your policies
- Zero exposure of sensitive customer data
- Audit trail of all routing decisions
Get started in 2 minutes
Tell your concierge what you need
conos "conos create-agent --name ticket-router --scope read:/var/support/tickets --scope write:/var/support/escalations --instructions 'Categorize tickets by urgency and route to appropriate team'"
ConspiracyOS sets up the right agent with the right permissions automatically.