AI Agent for Ticket Triage
AI that reads support tickets but can't reply or access customer data.
Customer Support
Automation
The problem
Most AI support tools require full access to your ticketing system, risking accidental replies, data leaks, or misrouted sensitive information. Open-ended agents can be tricked into revealing customer data or making unauthorized promises.
How ConspiracyOS handles it
Your triage agent gets read-only access to ticket titles and metadata, with no access to message bodies or customer profiles. It categorizes and routes tickets based on predefined rules without touching live data.
What this agent can't do
- Reply to tickets or modify any ticket data
- Access customer email addresses or account details
- See attachments or sensitive message content
- Route tickets outside predefined department queues
These aren't trust-based restrictions. The operating system enforces them.
What you get
- 24/7 ticket sorting without risking customer data
- Consistent routing based on your business rules
- No risk of AI overstepping its bounds
- Audit trail of all categorization decisions
Get started in 2 minutes
Tell your concierge what you need
conos "conos agent create --name ticket-triage --scope read:/inbox/tickets --instructions "Categorize tickets by urgency and route to appropriate queues""
ConspiracyOS sets up the right agent with the right permissions automatically.